What to Do When You Are Prompted to Set Up Multifactor Authentication or Change Your Microsoft Password

As of 3/10/22 we are requiring multifactor authentication and instating self service passwords. It is recommended that you set up multifactor authentication if it is hasn't been set up, before changing your password. Always make sure requests to change your password are from a valid Microsoft source. 

 

Multifactor Authentication (MFA)

Multifactor Authentication is a secondary sign in after you sign in with your Microsoft password. This secondary sign is done with a code sent to your phone number or an alert on an authenticator app depending on what you choose. We recommend using your phone number. To set it up, sign into Outlook in Chrome. It will prompt you to set it up if you haven't yet. Follow the prompts to set up multifactor authentication. 

 

 

Self Service Passwords

As of 3/10/22 you are able to reset your Microsoft password here: https://passwordreset.microsoftonline.com/

This password is used to sign into Office (which includes Outlook and Teams) the VPN, and C3 / C3PO. If you are a user that signs into your computer with your own username (first and last name) and personal password this is also the Microsoft password.

You will be prompted to reset your Microsoft password if you have had it over 90 days. It is recommended to make sure you have multifactor authentication set up on your account first. Some people have had trouble signing in with their new passwords if multifactor authentication is not enabled. Always make sure requests to change your password are from a valid Microsoft source. 

 

 

Troubleshooting Password Issues

• If you loose or forget your password you can change it here: https://passwordreset.microsoftonline.com/
• If you change your password but the new one isn't working, try the old one. Sometimes it takes a minute to update. If it still isn't working after that, you may need to set up multifactor authentication. Try to log into Outlook in Chrome with the new password and if that doesn't work try the old one. Go through the prompts to set up multifactor authentication.