If your ASUS Chromebook won't turn on, a few common issues are a dead battery, a software glitch, or a hardware problem. To troubleshoot, try plugging it in to charge, removing external devices, and performing a hard reset. If that doesn't work, a software recovery or factory reset might be needed.
Here's a more detailed breakdown of troubleshooting steps:
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1. Check the battery:
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- Plug the Chromebook into the AC adapter and let it charge for at least 30 minutes to an hour.
- If the Chromebook doesn't show any charging indicators (like a light turning on), make sure the charger is properly connected to both the Chromebook and the wall outlet, and that the outlet is working.
- Try a different charger or power cable to see if the problem lies with the charger.
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2. Remove external devices:
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- Unplug any USB devices, memory cards, or other external accessories to see if they are interfering with the power-on process.
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3. Perform a hard reset:
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- Turn off the Chromebook completely.
- Press and hold the Refresh key (usually the top right corner of the keyboard) and the Power button simultaneously.
- Release the Refresh key when the Chromebook starts up.
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4. Consider a software recovery or factory reset:
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- If the Chromebook still won't turn on, a software recovery might be needed. You can find instructions on how to do this on the Google Help pages, according to Amazon Web Services and Google Help.
- If a software recovery doesn't work, a factory reset might be necessary, which will erase all data on the Chromebook and restore it to its original state, according to Google Help.
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5. Check for overheating:
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- If the Chromebook feels very hot when you press the power button and no lights turn on, it might be overheating and need some time to cool down, according to Amazon Web Services.
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